Terms & Conditions

Advance Bookings

The QUARTER reserves the right to change our menus, pricing and offers as and when required, without notice. Should you be making a booking in advance, please do look at the latest menus immediately prior to your visit.

Card Authentication Policy

Card authentication is required to secure reservations for popular dates, afternoon tea and Christmas set menu reservations. Card Authentication is also required for any booking type for parties of 11 people or more. This number does include children.

When authenticating card details the customer is not charged. The amount is set at £10 per person, however The Quarter reserves the right to change this without notice.

The Quarter may charge the customer in the case of one or more of the following:

• Reservations of 10 or less are cancelled within 48 hours
• Reservations of 11-19 people are cancelled within 72 hours
• Reservations of 20 people or more cancelled within 7 days of the reservation
• Reservations of 11 people or more arrive with a significant decrease in number without previous advisement

Advance Payment Terms and Conditions

Certain reservations may require a catering bill to be paid in full in advance.
This applies to the following:

• Afternoon Tea reservations of 11 or more people (including children’s Afternoon Teas)
• Buffet or platter meals
• Any reservation where the Quarter feels payment in advance is required

A payment request link will be sent to the lead booker via email.

This will be sent the week of the reservation once party numbers or an amount has been confirmed
with the Bookings Team.

Payment is due 48 hours prior to the reservation.

Advance Payment Refund Policy

Once an advance payment has been completed, it is neither refundable or partially refundable. This also applies to any Wedding, Christmas Party or Event bookings.

Celebration Cakes & Cakeage Policy

Guests are welcome to bring their own celebration cake to the venue. Please note that a £10 cakeage charge will apply per cake brought onto the premises.

This charge covers:

• Cake handling and storage (where applicable)
• Provision of plates, napkins, and cutlery
• Staff service and cake presentation
• Disposal of any cake waste

Please inform us in advance if you intend to bring a cake as part of your booking.

For food safety reasons, we cannot accept responsibility for cakes prepared outside of our premises, including allergens or ingredients used by third-party suppliers.

Service Issues and Complaints

We strive to ensure that all food, drink, and service meet the highest standards. If you experience any issues with your meal, service, or billing, it is essential that these are brought to the attention of a member of staff at the time.

This allows us the opportunity to inspect, address, and rectify the issue immediately wherever possible.

Please note: We are unable to resolve complaints or offer refunds or adjustments after the event or once guests have left the premises, as we cannot properly investigate or verify the circumstances at that stage.

Your satisfaction is important to us, and we are committed to responding to concerns promptly when raised during your visit.