FAQs

 

‘What do I get for my ticket price?’

Included in your ticket price is entry into the Factory Floor from 7pm (certain events may have varied entry times), a live DJ before and during the show.  An estimated two hour live performance from some of the country’s leading entertainers, access to the Factory Floor Bar and Street Food Hatch, and then a disco until midnight on our Factory Floor Dancefloor.

‘What food is available for my visit to the Factory Floor?’

Once in the venue you will have access to our Mexican Street Food Hatch serving delicious food and snacks.  Available from 7pm until 10pm.  You can view the menu here. Vegan, Vegetarian, and Gluten Free diets are also catered for.

‘Can I leave and re-enter the Factory Floor?’

Once inside you will be required to stay within the venue, using the designated toilets, food hatch and bar.  There is a separate outside smoking area for you to use within the Factory Floor.  Entry can be gained from 7pm and each event finishes at midnight with customers required to leave the venue by 12.30am.

‘Do you get an allocated seat within the venue?’

You will be given an allocated seat on arrival and you will be seated with your group.  Some larger tables may be made up of combined bookings.  If tickets are purchased at the same time we will allocate accordingly; however, if tickets for the same party are being purchased separately, please contact our events team to inform them of the named bookings that need to be seated together.

‘Is there a dancefloor?’

Yes, the Factory Floor has its own dance floor which can be used before, during and after the show.  Our resident DJ will be there to keep those party feet moving.  We can also take requests and shout outs during your visit with us.

‘Are children permitted?

Each show or event has its own age requirements; please check each event to understand whether children are permitted to attend.

‘Do you cater for large parties?’

You can book as many tickets as are available; the size of your booking is only determined by availability.  The website purchasing system will show all available tickets. If you are planning to attend as part of a special event, please email our events team who can ensure your visit is organised and planned to suit your needs.  They can also discuss any special requirements available.

‘Are Hen and Stag Groups welcome?’

Absolutely, the Factory Floor is an ideal location for this type of event.  All we ask is that the groups respect the venue regulations and other customers attending.  Security and Management will be on hand to handle any inappropriate behaviours.

We have the right to refuse entry in any situation deemed inappropriate by the management team.  Please drink responsibly.  We run a Challenge 25 alcohol purchase policy so please don’t be offended if we ask for proof of age.  Guests will be asked to leave if their behaviour is a nuisance to other guests or the employees.  We have a zero tolerance on drugs being on site and are in direct contact with the Police should we discover this to be the case.  Our Security Team has the right to remove any guest from the Factory Floor who they feel will be a danger to themselves or others.  Thank you for your cooperation and understanding.

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